Business System Analyst | ||||
Location | Duration | Who can apply | Rate | Start date |
Phoenix(AZ) | 6 Months | GC, Citizens and H1 | Open | Immediate |
Interested: Call 701-526-3400 or email to Ram@fabergent.com | ||||
Must Have: Cisco UCCE/Contact Center, CVP, ICM Scripting, Voice Mail Scripting
Pls. Note: This is not a plain Business Analyst role.
• Have Cisco UCCE or other Contact Center experience • Strive to achieve and maintain a solid understanding of the business environment as a whole, including business practices, processes and strategy • Define and analyze the current state of technology • Analyze and define the impact to the systems environment • Perform user experience design and specifications • Design validation, static and dynamic modeling and solution analysis • Design activities on assigned projects • Demonstrate a solid understanding of the IT environment as a whole, including information flows, applications and infrastructure, and IT solution roadmaps • Demonstrate the ability to manage requirements volatility, integrity and continuity via change management and reprioritization • Demonstrate the ability to use structured and disciplined approaches to solving technical problems • Demonstrate the ability to meet deadlines, deliver quality product, provide detailed documentation, multitask, and work effectively independently and with others • Be a team player with a positive attitude, enthusiasm, initiative, and self-motivation • Have knowledge and experience with analyzing business information, requirements gathering, data analysis, functional specifications, application design, testing, and implementation • Possess strong interpersonal, leadership, negotiation, and written communication skills • Have knowledge and experience with Business Process Modeling • Have knowledge and experience with ITIL • 3 years experience as Business Analyst, extensive hands on experience with requirements documentation, facilitating and interviewing techniques to extract and validate user requirements. • 3 years experience as Systems Analyst, extensive hands on experience with Requirements, Design, Construction, Testing, and Implementation phases of software development (full Software Development Life Cycle Experience). • Prefer 2-3 years experience with VoIP Contact Center experience. | ||||
Fabergent Inc. For more jobs: http://ramatfabergent.blogspot.com/ | ||||