CSR - Technical

CSR - Technical
Location	Duration	Who can apply	Salary	Start date
Austin, TX	Full time	Citizens Only	Open	Immediate
Interested: Call 701-526-3400 or email to Ram@fabergent.com
Educational Qualifications : ·         Bachelors in Engineering/  Bachelors in Technology/  Bachelors in Science Work Experience: ·         Experience in Helpdesk/ Technical Support  with Customer Service background Technical Skills: ·         Basic concepts of Computers & Networking, Working knowledge of Microsoft Office including Outlook Other Essential Skills : ·         Customer Service Skills , Good communication skills – Written & Verbal, Good analytical skills and Presence of Mind Competency : ·         Ability to work well with others, particularly senior level IT and business managers Ability to establish affective working relationships Demonstrate ability to be assertive when necessary Remains calm and focus in stressful situations Be at ease with communicating both internally and externally at all levels Ability to participate as a part of team Adopt a sensitive approach towards confidential information Act in a proactive rather than reactive manner Communicate with impact and action giving the participants a positive image of person and department Responsibilities Responsible for handling activities/tasks allocated by the TL/OM (including monitoring the Help Desk mail boxes during their prescribed assigned times) Responsible for answering  inbound calls and make outbound calls Responsible for data entries Each new call or e-mail request must have a ticket generated in ticket logging tool Responsible for running regular and ad-hoc reports Follow-up on tickets created by the agents
Fabergent Inc.  For more jobs: http://ramatfabergent.blogspot.com/