SKILLS: Web, IVR (interactive voice response), JAVA, J2EE DESCRIPTION - Interactive Voice Response System experience
- 5 to 10 years of industry experience developing in object-oriented Java, including minimum of 2 years experience with J2EE.
- Websphere
- SOAP
- strong IVR application development and analytical
- CC6, PBX experience a plus
- Some VOIP experience
- Superior written and verbal communication skills
- Large company experience a plus
JOB RESPONSIBILITIES: - Will be leading a team of IVR developers in the design, development, testing and implementation of IVR application changes.
- Assists in planning of resource/time allocations for current and projected development needs. Provides assistance in diagnosing production problems.
- Performs coding and testing on complicated revisions to the IVR platform and adheres to best practice coding standards for all technical deliverables.
- Estimates the technical costs of projects for clients and project managers, confers with clients to identify requirements (e.g., data, information needs, processing, specific output, functional and development of test data), and determines their desired outcomes in order to formulate the design of the system and/or offer alternative solutions in a timely manner.
- Project management oversight on all technical aspects of implemented projects which includes: keeping in line with established budgets and timeframes, training end users on the operational procedures of the system, navigating technical deliverables through the approved change control process and providing technical guidance to less experienced staff during implementation.
- Analyzes, designs, and documents information to create the applicable statement of work and the associated deliverables plan.
- Proactively analyzes and reviews emerging technologies.
- Will be mentoring junior team members on business knowledge, system knowledge, and complex technical issues.
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