Direct client requirement – Ram@fabergent.com
One of my client located at Austin(TX) is looking for a Customer Service Representative. This is a Full time job opportunity.
Below is the complete job description for your review. If you are interested, send your resume to ram(at)Fabergent(dot)com.
For quick consideration, do not change the subject line.
Educational Qualifications
- Any Graduate
Work Experience
- 1-2 years experience in Helpdesk/ Back office with Customer Service background
Technical Skills
- Basic concepts of Computers
- Working knowledge of Microsoft Office including Outlook
- Functional Knowledge (user level) of SAP SD Module
- Domain knowledge of Order Management
- Should be familiar with Supply chain concepts like Warehouse, Inventory, Logistics etc
- Good to have skills
- Supply chain management,
- Inventory Management
- installed base
Other Essential Skills
- Customer Service Skills
- Good communication skills – Written & Verbal
- Neutralized Accents
- Good analytical skills and Presence of Mind
- Should work in Shifts, weekend and Public Holidays
Competency
- Ability to work well with others, particularly senior level IT and business managers
- Ability to establish affective working relationships
- Demonstrate ability to be assertive when necessary
- Remains calm and focus in stressful situations
- Be at ease with communicating both internally and externally at all levels
- Ability to participate as a part of team
- Adopt a sensitive approach towards confidential information
- Act in a proactive rather than reactive manner
- Communicate with impact and action giving the participants a positive image of person and department
Responsibilities
- Responsible for handling activities/tasks allocated by the TL/OM (including monitoring the mail boxes during their prescribed assigned times)
- Responsible for answering inbound calls and make outbound calls
- Responsible for entering orders, checking PO's and ordering documents
- Responsible for running regular and ad-hoc reports
For more requirements visit : www.ramatfabergent.blogspot.com || Ram – 701-526-3400 || 63, Ramapo Valley Road, Suite 214. Mahwah, NJ 07430.